Hi Alexander.
We'll be glad to clarify this.
I'd like to confirm that AVG Internet Security license is valid till 23rd Jan 2020. You received the renewal email notification because the automatic renewal was not cancelled for this license. Would you like to cancel it now?
Thank you for sharing us the screenshots, Alexander.
We have escalated this issue to our higher level support. Once they fix the issue in our AVG records, one of our colleagues will contact you via email.
Your patience is much appreciated.
Had a problem in May 2019 with my account not showing my purchased products. Eventually sorted and AVG extended my Internet Security by 1 month.
Just had my 60 day advance renewal which indicates my protection will end on the original date, not the new date.
Please advise what to do to resolve this
Regards
Alexander MacIntyre
Thank you for sharing us the screenshots, Alexander.
We have escalated this issue to our higher level support. Once they fix the issue in our AVG records, one of our colleagues will contact you via email.
Your patience is much appreciated.
Our pleasure, Alexander. You would receive the renewal notification prior 30 days of subscription's expiry.
Regarding the subscription status on your computer, share us the screenshot of the subscription section for better clarity.
Hello Avinash,
Thank you for the prompt response and confirming the date of my renewal.
As for the renewal, please cancel this renewal notice.
You will send me the correct 60 day renewal notice in November ???
In the meantime what do I do about my AVG Internet Security showing that my license expires on the 9th December. I do not want any issues with my protection being lost on that date.
Thanks and regards
Alexander MacIntyre
Hi Alexander.
We'll be glad to clarify this.
I'd like to confirm that AVG Internet Security license is valid till 23rd Jan 2020. You received the renewal email notification because the automatic renewal was not cancelled for this license. Would you like to cancel it now?