Virus scan on Ext hard drive

Mac products
8

Hello David. 
Are you using a free version of AVG? 
We'd request you to cancel the scan and run again. If the issue persists, please share a screenshot (https://bit.ly/2VCi46D) of the scan progress bar.

9

I click on the 3 dots to the right of the MAc scan, then select the name of the ext hard drive under "file Scan" and it begins.    I still am unable to get to an active screen after clicking on the "mountain" choice of attaching a file. It remains greyed out and inactive so I am unable to attach a screen shot of what I"m doing and seeing.

Thank you…

4

I did what you said.  I shut down my computer, restarted, and restarted the scan of the ext. hard drive.  It has now been running for 3 hours and is still stuck at 13%.  It does appear to be scanning but is taking forever.    When I stopped the initial scan at 21%, it did say that I have over 4,000 issues and asked if I wanted to correct them, which I did.  When I click on the mountain to attach the screenshot, it is not active and is all greyed out, so I cannot attach that.

So, I'm thinking that this just won't work on my external hard drive and I should give up.  What do you think?

Thanks,

Dave

1

I am trying to scan one half of my partitioned 2 TB ext hard drive  (or one terrabyte) .  I've had this running for over 24 hours and it says it has scanned only 20% of the drive. Is this normal and how long should it take to complete a scan like this?  Shall I just keep this going for days or weeks? Thanks.

David

2

I have sent you an email asking the screenshot, David
Please check & revert to us for further queries.

3

I have a 2015 MacBook Air. IOS version 11.2.1.  I am still unable to attach any screenshot or to copy and paste into this message.

5

Appreciate your efforts in working towards fixing the issue, David.
Please let us know the type of scan with which you're experiencing this issue & the version of your MAC.

7


Hi,

Thanks for your reply.   Yes, this is the free version for the MAc.  I've tried to attach a screenshot, but it will not load.  It just says that it is 21% done.  After 6 hours, it just went to 21%, so at this rate it will take a week or more.

I haven't canceled the scan yet, pending your reply.

Thanks so much.

David

6

I click on the 3 dots to the right of the MAc scan, then select the name of the ext hard drive under "file Scan" and it begins.    I still am unable to get to an active screen after clicking on the "mountain" choice of attaching a file. It remains greyed out and inactive so I am unable to attach a screen shot of what I"m doing and seeing.

Thank you…