Virus Vault will not completely empty

Jane, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DcevAAC).
AVG Guru

"6/4/2016, 5:04:26 PM";"Found Tracking cookie.2o7, F:\WD SmartWare.swstor\THINKPAD\Volume.a32595a7.aac8.11e1.a50f.806e6f6e6963\Users\JANE\AppData\Roaming\Microsoft\Windows\Cookies\QROQ2EDZ.txt";"Scan";"Vault item not found"

Since a scan in June of 2016 - I cannot completely empty my virus vault. Above shows the message.  Fix??

Jane, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DcevAAC).
AVG Guru