Hello Puthy,
Thank you for providing the screenshot. I see that you are using AVG Business Edition. Please reach out to them directly by using this link —> https://support.avg.com/business?l=en_US for further assistance.
Thank you.
Hello Puthy,
I understand this must be upsetting. I am unable to open the link you have provided. Please let me know if you are using AVG server Edition product or consumer one. Also, please provide the screenshot [ http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the threat message to check and assist further.
thanks everyone for your guidance. now i am be able to contact the customer support of AVG, business products. thansk
Our server recently infected with viruses "Trojan horse Agent6.BHQQ" and the AVG detected but cannot clean or remove from our server. I have run the "Farbar Recovery Scan Tool" and i got the outcome as link in dropbox here https://www.dropbox.com/sh/8x2k2jzaqyyv4yc/AAAOFgQwGhlUT6j1xrKLCuBza?dl=0
Please kindly help to support on this.
Hello Puthy,
I understand this must be upsetting. I am unable to open the link you have provided. Please let me know if you are using AVG server Edition product or consumer one. Also, please provide the screenshot [ http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the threat message to check and assist further.
Puthy, General topic info… "Business products" support… For assistance have a look @ this AVG webpage (https://support.avg.com/business_contact_form?l=en_US). Please be informed that this Community forum basically deals with 'home' version of AVG products. Furthermore the "Business products" area has now been removed from the 'Community topics' list @ the top LHS of this page. Finally please be informed that the support for "Business products" is not now available in this Community.
AVG Guru
You are most welcome.
We are glad to know that you have reached our business support.