Hello Juan,
The support here is provided in English.
We realize that you shouldn't get VAT applied for AVG purchase as you belong to Canary Islands region where you pay taxes as IGIC.
We have escalated this to concern team and they will inform you about the possibilities that can be done on this matter.
Keep checking your email to know about the status. Your patience is much appreciated.
Thank you.
Vivo en las Islas Canarias y aquí no pagamos el impuesto del IVA, pagamos el IGIC.
Por favor consulte a su administración y adapten la facturación al territorio en que vivo.
Hello Juan,
The support here is provided in English.
We realize that you shouldn't get VAT applied for AVG purchase as you belong to Canary Islands region where you pay taxes as IGIC.
We have escalated this to concern team and they will inform you about the possibilities that can be done on this matter.
Keep checking your email to know about the status. Your patience is much appreciated.
Thank you.