Hello Kenneth,
I apologize for the inconvenience caused. I see that you have been charged for AVG Secure VPN but the order has not reflected in our records. Hence I request you to wait for 48 hours for the order to get synchronized with our internal records. Once it is synchronized, you can reactivate AVG Secure VPN and check if it works.
If the issue persists, please share the screenshot of AVG user interface to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
Dear All,
I just purchased the VPN Secure for 3 years subscription. However, on my AGV panel it showed me a 30 day trial. After installing the VPN component, the 30 day trial is activated instead of my 3 year subscription. I tried logging out nad in and yet it still show me the 30 days expiration date. I log into AVG website and I saw that my suibscription is still valid. Can anyone shed some light how do I overcome this issue?
Hello Kenneth,
I apologize for the inconvenience caused. I see that you have been charged for AVG Secure VPN but the order has not reflected in our records. Hence I request you to wait for 48 hours for the order to get synchronized with our internal records. Once it is synchronized, you can reactivate AVG Secure VPN and check if it works.
If the issue persists, please share the screenshot of AVG user interface to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
Kenneth, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru