VPN and sending e-mails

AVG VPN
7

Hello, Val.
AVG Secure VPN has no impact on email behavior if you access your web based email account via an internet browser. Could you confirm if you send & receive emails using an email client like Outlook or via a web browser?

8

Hello Val,

We found your earlier post from our end. We will help you to get this issue sorted out. Please provide us the screenshot of the error message when you try to send an email with AVG Secure VPN turned ON to check and assist you further.

Thanks,
Vishnu Vardan

1

I have AVG's VPN and have no trouble with it when using the internet. However, when in use, it will not allow me to send an e-mail. I can receive them with no problems.

The error message which appears if I try to send with the VPN on has a last line like the following:

Server error: '451 4.7.1 You are greylisted for 900 seconds' (the number of seconds is not always the same)

I did ring AVG Help and their advice was that my computer was too slow and I needed to contact my service provider. I know my computer is slower than most because I have a poor internet connection which is, at times, almost unworkable. However, I have established that it's only the sending of e-mails that cause a problem. I've begun switching my VPN off which results in the sending of e-mails with no problem at all. But that defeats the purpose really!!! I want the VPN ON all the time!

Is there anything I can do to be able to send an e-mail WITHOUT turning my VPN off?

Thanks.  Val

3

Hello, Val.
AVG Secure VPN has no impact on email behavior if you access your web based email account via an internet browser. Could you confirm if you send & receive emails using an email client like Outlook or via a web browser?

2

Val, we didn't get the screenshot. I have sent you an email to send us the screenshot of the error message that you are receiving when you try to send an email with AVG Secure VPN turned on. Please reply to the email to check the screenshot and to assist you further.

Please reply us in the same post for quicker resolution.

Thanks,
Vishnu Vardan

4

Thanks Alan for the tip. I needed it.

Vishnu, Here's the image:

Error message which occurs EVERY time I try to send an e-mail from Outlook with VPN on.

If I turn the VPN off, I have no trouble sending e-mails through Outlook.

Cheers, Val

6

Val, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

5

Hello Val,

We found your earlier post from our end. We will help you to get this issue sorted out. Please provide us the screenshot of the error message when you try to send an email with AVG Secure VPN turned ON to check and assist you further.

Thanks,
Vishnu Vardan