Hello there,
Also having the same issue after fully uninstalling AVG antivirus Free and trying to install AVG Tune Up.
All files and services have been checked, no other remnants of any AVG software and he keeps showing up "Cannot get icarus files" not allowing me to install the software. This doesn't make any sense.
Hi Kristine,
We're glad to look into this & help you.
Please let us know the operating system of the device in which you're attempting to install.
How in the heck do you get these files to install? I have tried 7 times now…paid for this file.
2021-07-25 17:30:29.102] [fatal ] [entry ] [ 4136: 2364] Icarus has crashed. The dump was sent.
[2021-07-25 17:30:29.138] [error ] [master ] [ 8240:10004] Execution of 'avg-vpn' failed.
[2021-07-25 17:30:29.154] [error ] [master ] [ 8240:10004] Exception: Request 'icarus.avg-vpn.execute' was not processed. Routing parameters:
[2021-07-25 17:30:29.179] [error ] [master ] [ 8240:10004] Error is reported as '44005'
[2021-07-25 17:30:29.180] [error ] [master ] [ 8240: 276] Slave process 'avg-vpn' unexpectedly finished with exit code '3221225478(c0000006)'
[2021-07-25 17:34:52.758] [fatal ] [entry ] [ 4788: 5044] Icarus has crashed. The dump was sent.
[2021-07-25 17:34:52.783] [error ] [master ] [ 7656: 8324] Execution of 'avg-tu' failed.
[2021-07-25 17:34:52.821] [error ] [master ] [ 7656: 8324] Exception: Request 'icarus.avg-tu.execute' was not processed. Routing parameters:
Hello there,
Also having the same issue after fully uninstalling AVG antivirus Free and trying to install AVG Tune Up.
All files and services have been checked, no other remnants of any AVG software and he keeps showing up "Cannot get icarus files" not allowing me to install the software. This doesn't make any sense.
Hi Kristine,
We're glad to look into this & help you.
Please let us know the operating system of the device in which you're attempting to install.
Win 8.1. Newly installed with 1T hard drive.