Hello N Wheeler,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to use internet when VPN enabled and unable to get help from our support team.
We apologize for any inconvenience caused to you. We'll certainly check and help you out.
Problems with the DNS servers from your internet service provider can compromise the functionality of certain AVG products.
To troubleshoot these issues, AVG Support may request that you change your internet connection settings to use DNS servers from a different provider, such as Cisco, Google, Cloudflare, or Quad9.
Refer the following article to know how to change the DNS address: Changing your DNS settings to troubleshoot issues with AVG products (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-dns&q=DNS&supportType=home)
If you are still facing the issue, please do let us know.
Thank you and keep us updated.
Hello N Wheeler,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to use internet when VPN enabled and unable to get help from our support team.
We apologize for any inconvenience caused to you. We'll certainly check and help you out.
Problems with the DNS servers from your internet service provider can compromise the functionality of certain AVG products.
To troubleshoot these issues, AVG Support may request that you change your internet connection settings to use DNS servers from a different provider, such as Cisco, Google, Cloudflare, or Quad9.
Refer the following article to know how to change the DNS address: Changing your DNS settings to troubleshoot issues with AVG products (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-dns&q=DNS&supportType=home)
If you are still facing the issue, please do let us know.
Thank you and keep us updated.
After a forced AVG update, the VPN now blocks all internet connections when it is on. I have uninstalled/reinstalled 3 times now. I received an email from AVG Tech Support, followed the instructions and double checked everything. The VPN still does not work.
I have double checked everything in the instructions, have uninstalled/reinstalled 3 times now.
The error I get with the VPN on is:
This site cannot be reached. DNS address cannot be found. DNS_PROBE POSSIBLE.
Again, this problem started with the last FORCED AVG update. I installed this subscription on another computer recently and the problem exists on the new machine as well.
Calling in to AVG Tech Support is frustrating, as the employees are inexperienced and not helpful.
After Tech Support reaches out via email with instructions to troubleshoot, I cannot reply with an update. This, too is frustrating.
Not happy.