Hi Filip,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Please clarify whether the webmail doesn't load on a specific browser or irrespective of browsers.
For better clarity, please share us the screenshot of the message that you receive.
Meanwhile, please try connecting to different servers (locations) in AVG Secure VPN to check if it helps.
> Click Change on the main application screen
=> which main application?
=> where can I find 'Change'?
Hello,
this is what I get:
Hi Filip,
Thank you for the screenshot. Regarding your concern, I would like to suggest you to change the server location.
Kindly follow the below steps to change the location to a different server :
> Click Change on the main application screen
> Use the side menu to view all the servers in a specific continent, or servers that are optimized for streaming.
> Select a country. For countries that offer multiple cities, click the down arrow and select your preferred city.
> Click Change location to confirm the change.
>Your location now shows as the country and city that you selected.
If still you are not able to access the websites, Please reply us back. Thanks and Keep us updated.
Hello Filip,
Thank you for the reply.
Please check the change option in the AVG Secue VPN application screen.
For detailed instructions on changing VPN location refer our article | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-secure-vpn&q=Secure+VPN+getting+started&supportType=home)
Please check to change VPN location and let us know if you are able to connect to the webmail.
Awaiting your response.
Hello,
Since I have installed the AVG Secure VPN, I get no e-mails in my inbox and when I try it online (webmail.scarlet.be) I get a time out.
How can this be solved?
Filip
Hello,
this is what I get:
Hi Filip,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Please clarify whether the webmail doesn't load on a specific browser or irrespective of browsers.
For better clarity, please share us the screenshot of the message that you receive.
Meanwhile, please try connecting to different servers (locations) in AVG Secure VPN to check if it helps.
Hi Filip,
Thank you for the screenshot. Regarding your concern, I would like to suggest you to change the server location.
Kindly follow the below steps to change the location to a different server :
> Click Change on the main application screen
> Use the side menu to view all the servers in a specific continent, or servers that are optimized for streaming.
> Select a country. For countries that offer multiple cities, click the down arrow and select your preferred city.
> Click Change location to confirm the change.
>Your location now shows as the country and city that you selected.
If still you are not able to access the websites, Please reply us back. Thanks and Keep us updated.