VPN causing pages not to load - completely locks up

AVG Performance
3

Hi Nancy,

We're glad to look into this & help you.
Initially, please let us know the operating system of the device in which you're experiencing this issue.
Also, clarify whether the issue is with a specific browser or irrespective of browsers & let us know whether you've tried connecting to different servers (location) in AVG Secure VPN to check if it helps.

1

I have been using the AVG VPN for over a year and had not performance issues, but recently, pages do not load at all for 90% of the websites. ISP and I did some troubleshooting - it seems that websites requiring cookies fail to load (but they have loaded in the past, for the most part.)  Some websites automatically say "ACCESS DENIED" when the VPN is on, but works when the VPN is off.  PLEASE HELP!   Thank you.

2

Hi Nancy,

We're glad to look into this & help you.
Initially, please let us know the operating system of the device in which you're experiencing this issue.
Also, clarify whether the issue is with a specific browser or irrespective of browsers & let us know whether you've tried connecting to different servers (location) in AVG Secure VPN to check if it helps.