VPN connection and Antivirus popups

General discussion
7

Hi Lasse,

We understand your concern.

We will help you to resolve the issue.

We could see that you are getting campaign popups from AVG to purchase the AVG Secure VPN. 

Refer this article and disable the popups https://support.avg.com/SupportArticleView?urlname=AVG-Privacy-settings

Let us know, if you need further help.

1

Hi,
I have VPN s/w from another supplier (CyberGhost) which seems to work fine. My AVG Antivirus pops up now and then and claims “We´ve found 4 privacy issues” and states that “Anyone can see what you do online” etc as if my VPN is not working.
Is AVG just assuming that I do not have a VPN connection or does it indicate that my VPN connection does not work? Is it possible with reasonable effort for the Antivirus to detect if I have an active VPN connection?
Thanks/Lasse

2

Avinash,
thanks for your quick and straightforward answer!/Best Regards/Lasse

3

Hi Lasse,

We understand your concern.

We will help you to resolve the issue.

We could see that you are getting campaign popups from AVG to purchase the AVG Secure VPN. 

Refer this article and disable the popups https://support.avg.com/SupportArticleView?urlname=AVG-Privacy-settings

Let us know, if you need further help.

6

Thanks Santhosh,
I have disabled the applicable popup.  Based on your reply and my own recent testing I believe that my VPN works. Out of technical  curiosity I would be interested in a response to my last question above (active VPN detection) but I am glad that the popups are gone;-)/Thanks again/Lasse

4

Our pleasure, Lasse.

Let us know if you have further queries. We'd be happy to help you.
Have a great day. Stay safe!

5

Thanks, I will let you know if I have more queries! Cheers/Lasse