VPN connection error

AVG VPN
2

Hello Andy,
We will help you with it.
Please try to uninstall https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-Secure-VPN&supportType=home and re-install https://support.avg.com/SupportArticleView?l=en&urlName=Install-AVG-Secure-VPN&supportType=home AVG Secure VPN to check if that helps.
Share the screenshot of that error message if the issue persists.

5

Hi Ranjani,
Thank you, this has worked.
So the only question remaining is why I've had to uninstall/re-install?  Shouldn't it just keep working?
thanks,
Andy

4

Hello Andy,
We will help you with it.
Please try to uninstall https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-Secure-VPN&supportType=home and re-install https://support.avg.com/SupportArticleView?l=en&urlName=Install-AVG-Secure-VPN&supportType=home AVG Secure VPN to check if that helps.
Share the screenshot of that error message if the issue persists.

1

My VPN has stopped working with the error "The VPN server did not respond. Verify the server address and try reconnecting." 

Nothing has changes with any of my network settings and I can't see any way to verify the server address as requested.

I've tried re-booting, re-starting the VPN, different location etc but nothing seems to work.

3

Hi Ranjani,
Thank you, this has worked.
So the only question remaining is why I've had to uninstall/re-install?  Shouldn't it just keep working?
thanks,
Andy