Hi Derek,
We shall work together to fix the issue.
Please follow the below steps to resolve the issue:
- Disconnect AVG Secure VPN and try to browse the web. If you still cannot connect to the internet, check your network configuration.
- Select a different AVG Secure VPN location.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, AVG Secure VPN likely won't work properly.
- Restart your PC and try to connect to AVG Secure VPN again.
- Check whether your subscription is activated successfully ( Open AVG Secure VPN screen, click My AVG ▸ My Subscription to verify it).
- If the issue persists, refer this article and follow the steps as mentioned.
Keep us informed here.
I had purchased the VPN on Dec. 26th. I have visited three different countries and the VPN worked perfectly. Now that I am home I cannot get the VPN to work last two days. I am getting "connection Error" and this statement follows: "Sorry, it is not possible to establish a connection".
How do I fix this issue so I can stream and correspond with confidence.
Thank you,
Hi Derek,
We shall work together to fix the issue.
Please follow the below steps to resolve the issue:
- Disconnect AVG Secure VPN and try to browse the web. If you still cannot connect to the internet, check your network configuration.
- Select a different AVG Secure VPN location.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, AVG Secure VPN likely won't work properly.
- Restart your PC and try to connect to AVG Secure VPN again.
- Check whether your subscription is activated successfully ( Open AVG Secure VPN screen, click My AVG ▸ My Subscription to verify it).
- If the issue persists, refer this article and follow the steps as mentioned.
Keep us informed here.