VPN Connectivity Issue

Good Morning

It's still the same after reinstallation
The system is not able to acquire Virtual IP address 
It shows "obtaining" 
Please advise

Thanks

I purchased this VPN today
Installed it as directed on my PC but am unable to connect to the Internet when VPN in on
It shows connected Green, but is not able to obtain virtual IP 
It shows Obtaining 
Please advise how to resolve this issue

Hello Amar, 

We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.