Since it is going to around 40, you are saying you can't help me and I should cancel my subscription?
Hello Paul. Thank you very much for taking the time to write. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. I will try and help you.
I understand that you are experiencing a substantial decrease of bandwidth when using your AVG Secure VPN. As a troubleshoot, my colleagues suggested toggling other available server location(s) and to reinstall your software to ensure their is no corrupt program file, and that the disruption is continuing.
I have some additional questions, to try to help determine what is causing your disruption, as follows:
Uninstalled and reinstalled…same result of around 40 with VPN on. This didn't resolve the issue.
Hello Paul,
We understand your concern over VPN slowing down your Internet speed.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slower, but safer, internet connection.
You can connect to the any of the below P2P location and check if that improves your Internet speed with VPN enabled.
Prague, Czech Republic
Frankfurt, Germany
Amsterdam, Netherlands
New York City, New York
Miami, Florida
Seattle, Washington
London, United Kingdom
Paris, France
Hello Paul & others who have since contributed to the forum. Thank you for your patience and I apologize for the delayed response.
Paul, specific to your follow-up response, you did not reference if toggling off your AV Firewall made any different with the speed of your broadband connection when connected to a VPN.
My reference of connecting to another ISP, would be applicable if you have a mobile phone tether/hot spot option, or if your on a laptop/mobile phone, if the disruption occurs when connected to another WiFi hotspot (i.e. at the library, coffee shop, etc.).
Lastly, another troubleshoot is to change your DNS settings to troubleshoot issues with AVG Secure VPN. The following AVG article, https://is.gd/IU7ddk, provides detailed instruction including pictures.
Let me know how these additional troubleshoots work out and if there is any difference. Regards, Shawn
Paul, specific to your follow-up response, you did not reference if toggling off your AV Firewall made any different with the speed of your broadband connection when connected to a VPN.
My reference of connecting to another ISP, would be applicable if you have a mobile phone tether/hot spot option, or if your on a laptop/mobile phone, if the disruption occurs when connected to another WiFi hotspot (i.e. at the library, coffee shop, etc.).
Lastly, another troubleshoot is to change your DNS settings to troubleshoot issues with AVG Secure VPN. The following AVG article, https://is.gd/IU7ddk, provides detailed instruction including pictures.
Let me know how these additional troubleshoots work out and if there is any difference. Regards, Shawn
I see a lot of people are having the same issue. AVG needs to resolve if I am to stay a customer. My 100 connection with VPN on becomes consistently around 40. With it off, I'm consistently over 100.
Changed location to one of the P2P sites and tested again:
VPN on got 38.3
VPN off got 103.3 so the site didn’t make any difference/improvement
Hello Paul. Thank you very much for taking the time to write. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. I will try and help you.
I understand that you are experiencing a substantial decrease of bandwidth when using your AVG Secure VPN. As a troubleshoot, my colleagues suggested toggling other available server location(s) and to reinstall your software to ensure their is no corrupt program file, and that the disruption is continuing.
I have some additional questions, to try to help determine what is causing your disruption, as follows:
Hello Paul,
We understand your concern over VPN slowing down your Internet speed.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slower, but safer, internet connection.
You can connect to the any of the below P2P location and check if that improves your Internet speed with VPN enabled.
Prague, Czech Republic
Frankfurt, Germany
Amsterdam, Netherlands
New York City, New York
Miami, Florida
Seattle, Washington
London, United Kingdom
Paris, France
- Is your connection to the internet wireless or wired, and is there any difference in reduced bandwidth between one or the other?
- Is this a recent disruption you are experiencing, or has this been ongoing for some time?
- Are you experiencing the same disruption on another household computer/device that is connected to AVG Secure VPN?
- Are you able to connect to a different Internet Service Provider (ISP), and does the disruption continue?
As a further troubleshoot, on the device/computer you are experiencing a disruption, to temporarily disable your Firewall. Let me know how this turns out. I look forward to your clarifying response. Regards, Shawn
Paul, we certainly understand you are not comfortable with reduced internet speed.
But it is expected behavior when your internet traffic is routed through a VPN server (not only AVG).
Let me escalate this to our senior technical team for their suggestions.
Appreciate your patience.
I've been having the same problem as Paul, but even worse. Un/re-install helped somewhat.
Windows 10 Home 64, with all updates as of 11/12/2020. AVG Firewall enabled. Ethernet connection (Realtek PCIe GbE), WiFi disabled (performance was just as bad, but I'm reducing variables). No other devices at location. ISP is Cox.
After new install, performance on fast.com for No VPN (down=280mbps / up=8.0mbps / unloaded latency=10ms / loaded latency=18ms), local (Phoenix - 38v/8.5^/141U/155L), Seattle (37v/9.0^/142U/162L), Miami (33v/8.5^/125U/142L), New York (36v/8.2^/110U/143L), Gotham City (24v/8.3^/130U/137L), London (31v/8.4^/142U/147L), Frankfurt (32v/7.9^/246U/269L), and even Aukland (26v/8.8^/179U/188L) for good measure, then two more with VPN disabled (170v/8.8^/12U/16L) (210v/8.0^/11U/17L)
Easier to grok in the compilation screenshot: Pic on Postimages (https://i.postimg.cc/hGLJtD08/VPN-Overview.jpg)
Loaded and unloaded latency correlates to download slowdown, as expected, while uploads appear unaffected. Neither Atlantic nor Pacific ocean seems to have a significant impact on latency.
I started researching this when the slowdown (several months now) finally got so bad websites were timing out and the machine was unusable. Is AVG's VPN a lost cause, or do these results look unexpected? I won't be enabling it while performance is so profoundly bad.
Hello sorry to post here but its also one of my concerns - my isp is currently blocking alot of bandwidth on my broadband device with or without AVG's VPN enabled but once it is enabled it indeed gets worse much worse, and i belive that is due to my device and my isp being penny pinchers and throttleing my broadband so hard its now in a bag on the floor ready for the bin despites me being locked into a contract for another 18months iv complained but they just want me to rage quit and charge me £200 for the early disconnection fee lmfao.
the reason i say this is because i took out a old broken screen samsung s4 on the same network as my Broadband teathered it up to the -same desktop- that cant even load youtube on 480p on the broadband device, with AVG's VPN enabled and the speeds and quality are fine most of the time
In some hope you arnt with the same provider maybe speaking to them might resolve the issues as i belive they can detect that you are using a VPN and punish you for it, as they want ur unencripted data but hey thats just my view hope you get it fixed! and i also wish i had 40mbps thought would be the dream for me lol
I've been having the same problem as Paul, but even worse. Un/re-install helped somewhat.
Windows 10 Home 64, with all updates as of 11/12/2020. AVG Firewall enabled. Ethernet connection (Realtek PCIe GbE), WiFi disabled (performance was just as bad, but I'm reducing variables). No other devices at location. ISP is Cox.
After new install, screenshots of the performance on fast.com for No VPN, local (Phoenix), Seattle, Miami, New York, Gotham City, London, Frankfurt, and even Aukland for good measure, then two more with VPN disabled:
Loaded and unloaded latency correlates pretty inversely to download speeds, while uploads seem unaffected. Neither Atlantic nor Pacific seems to have a significant impact on latency.
I started researching this when the slowdown (several months now) finally got so bad websites were timing out and the machine was unusable. Is AVG's VPN a lost cause, or do these results look unexpected? I won't be enabling it while performance is so profoundly bad.