VPN disconnecting blocking internet

AVG VPN
1
I have contacted AVG regarding this issue. The case number was 12310581. The AVG VPN keeps disconnecting blocking the internet. I contacted my ISP and they tell me everything is good on their side and with my equipment. They suggested that I shut down my VPN for a while and see if my problem continues, which I did and then with it shut down I had NO problems with the internet shutting down. But as soon as I turned it back on then the problems started. I am very unhappy with AVG. I thank you in advance for any help you can give me.
6

Hello, the problem is on my desktop computer. My location is Ontario, Canada. The Toronto area.

5

This isn't the experience we want you to have.
Please try to connect to internet on your computer through the mobile hotspot & check if it helps. If issue persists, you can follow the steps in the email that has been sent to you earlier to take advantage of our additional support.

3

We're sorry to know that, Michael. Let us attempt to make this process easier for you.
We've sent you an email including the steps to take advantage of our additional support. 
Please follow those steps & get this sorted in a timely manner.

4

Hi Michael,

This isn't the experience we want you to have.
Please clarify where you're based currently (geolocation).
Also, let us know if it is possible for you to connect to internet through mobile hotspot & check the Secure VPN connectivity.

2

I guess I am going to need to know where I go to remove my credit information? I doubt very much if I will renew, since they can't seem to fix this.