Hello Amanda,
We will check and help you to resolve it.
- Could you please confirm the operating system installed in your device?
- Are you using paid version of AVG secure VPN or any trial?
- Please confirm whether AVG Secure VPN activated in your device.
- Kindly share us the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) of error message which you get.