Hello Lynda,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are facing issues with AVG Secure VPN connection drops.
Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know how long you are facing this issue?
Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection is not working, check your network configuration.
Please try to connect to different server location and change the protocol.
Please refer this article to know more: (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-secure-vpn-connection&q=Troubleshooting+when+unable+to+establish+or+maintain+a+VPN&supportType=home)
Please feel free to contact us again if you need anything else.
Thank you and keep us updated.
My AVG VPN drops out regularly. I cannot use the internet until the VPN comes back on again.
How can I prevent the VPN from dropping out? And, if not, how can I use the internet when VPN is not active?
Thank you.
Hello Lynda,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are facing issues with AVG Secure VPN connection drops.
Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please let us know how long you are facing this issue?
Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection is not working, check your network configuration.
Please try to connect to different server location and change the protocol.
Please refer this article to know more: (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-secure-vpn-connection&q=Troubleshooting+when+unable+to+establish+or+maintain+a+VPN&supportType=home)
Please feel free to contact us again if you need anything else.
Thank you and keep us updated.