Hello Joseph,
We realize this must be upsetting and the support for AVG mobile products is available only through email.
I could see that your ticket 08005132 has been escalated to senior team and it will take time for them to respond.
We appreciate your understanding and patience in this matter.
Thank you.
Two weeks with multi device VPN on Windows PC and two laptops and my iPhone 6. Works great on Windows both Ethernet and WiFi but does NOT work on WiFi iPhone. Motorola router & Netgear extender (2G & 5G) with very strong signals and strong LTE 4G cellular. iPhone APP VPN only connects initially when on LTE. To connect to WiFi must first connect VPN thru LTE then toggle WiFi phone connection off then back on and then VPN allows WiFi to connect to phone but drops WiFi again shortly afterwards with no WiFi signal strength reduction. Alternatively if I toggle to extender, VPN drops out and will only reconnect if I toggle WiFi off and only present LTE; then VPN connects again and have to go thru above mechanics to get both VPN & WiFi to re-establish connections to eventually drop out both again in several minutes. It can’t be my WiFi or even internet carrier as the VPN & WiFi work great on the Windows laptop platform. I am VERY frustrated with AVG VPN Support. I have sent multiple logs via APP and embedded into tech support multiple emails (ref web ticket # 08005132). I get questions back like “what email address are you using for yourself when you post logs since we can’t find them”. I give them all the details again and again both direct email and via app tech support and then they just stop replying to me! Including a no reply to my last email asking them for a status update on my web ticket. Are you ($&&;:/()@ kidding me? Multi-year, multi-device & multi-product customer (I have Security, Tune Up & now VPN) and this is how AVG TREATS IT’s CLIENTS! When you only offer email tech support for a newer VPN product (it is only 6 months released) you have to actually support your clients and product unless you are fine with them migrating to Norton! Maybe the user community can help when the trained techs could not. Any one have suggestions?
Our mobile support team will handle queries related to both Android and iOS devices. It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that your case is currently under progress and you may have your reply anytime.
Hello Joseph,
We realize this must be upsetting and the support for AVG mobile products is available only through email.
I could see that your ticket 08005132 has been escalated to senior team and it will take time for them to respond.
We appreciate your understanding and patience in this matter.
Thank you.
Joseph, we're sorry for the delay. Your issue is currently being analyzed by our level 2 Android product support team. They will contact you at the earliest with a resolution.
Appreciate your patience.
Too bad AVG is having an Android Supprt team analyzing my issue which isn’t with an Android device but on an iPhone device. Is there really anyone troubleshooting there or just sending canned replies?