VPN Error messages and VPN

Why do I keep getting 'An error has occurred' to many times especially as this has cost me £35.88. Also why do I have to switch on VPN (when I can without error messages) every time using laptop. Also cannot send an email to AVG direct. This is a pathetic so called security software and wish I never subscribed!!!!!!!

Hello Terence,

We apologize for the inconvenience caused.
We request you to send us the screenshot of the issue in order to understand better and resolve it.
Here is the link which has the steps to take a screenshot:
Thank you.