VPN for desktop not working

I am suppose to have a VPN for my desktop, I have it on my phone, but not PC  and it wants me to pay for it I have paid for multiple  devices .  My computer was hacked yesterday…need help please.  When I call they say they can't hear me.  I am so fed up

Hello Judy,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to install AVG Secure VPN and it is asking you to pay also sorry to know that your PC was hacked. We apologies for the inconvenience caused and we'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you and keep us updated.

Hello Judy,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to install AVG Secure VPN and it is asking you to pay also sorry to know that your PC was hacked. We apologies for the inconvenience caused and we'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you and keep us updated.