VPN Home Location

Let us attempt to clarify this for you, John.
AVG Secure VPN help us to mask the IP address of the computer & make it to pose in a different region to bypass gelocation restrictions.
This would have made the reported websites to think that there was an unauthorized attempt of access to your account from a different region.
Certain websites offer additional layer of protection such as 2 step verification, which includes reporting the access of your account from a different device/region.
In this regard, you can either disable AVG Secure VPN to access those sites or exclude the selected servers from Secure VPN.

Hello John,

We are glad to clarity it. Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

AVG does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.

The website may be using an outdated version of the geolocation database.

Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.

If you have any other clarification, please do let us know.

Hi,

I am UK based and had the AVG VPN in use for a year or so up until last December. I  started getting messages from Facebook, AOL and other networks that someone was trying to log in from an unknown location - Stockholm, Sweden. Following consultation with a friend, he suggested that it was actually AVG based in Sweden, as the log in times corresponded with my own - my question is: how do I change my location back to the UK - currently the VPN is turned off and this cured the issue, albeit without the protection!

Let us attempt to clarify this for you, John.
AVG Secure VPN help us to mask the IP address of the computer & make it to pose in a different region to bypass gelocation restrictions.
This would have made the reported websites to think that there was an unauthorized attempt of access to your account from a different region.
Certain websites offer additional layer of protection such as 2 step verification, which includes reporting the access of your account from a different device/region.
In this regard, you can either disable AVG Secure VPN to access those sites or exclude the selected servers from Secure VPN.

Hi Veeramani,

Many thanks for your response.

1, Can you confirm that it is definitely AVG, based in Stockholm, who are influencing my log in - i.e. it isn't a 3rd party interfering with this, possibly a hacker?
2, How long will this take to correct, if your answer to question 1 is "yes"?; I was asked to change my password by all the sites I logged onto.

Many thanks.

John.

Hi,

The message to change was from Facebook, AOL Ebay - every time I needed to log in.

I don't think the problem is my setting as in the UK (though can you check?), the issue is that the VPN routes through Sweden, so when I log in that's the location seen by the various websites. Can you please advise how I get around this? As I asked also, is Stockhom, Sweden an AVG utility, because if not I have an issue.

Many thanks.

John.

You can change the VPN location to the UK, John
And you do not have to worry because AVG has a option called Hacker Attacks.

Regarding the password change, did you get this message from the FB or from AVG?

Hello John,

We are glad to clarity it. Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

AVG does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.

The website may be using an outdated version of the geolocation database.

Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.

If you have any other clarification, please do let us know.