Hi Ian,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you confirm on how long your facing this issue?
We will certainly help you out.
Thank you and keep us updated.
the instructions sent to rectify this I cannot follow on my machine. In my "APPS " I cannot right click as advised on AVG VPN - iot just does nothing and a left click will only permit me to "uninstall " ? so frustrating ?
I cannot see the VPN icon on my desk top or anywhere else on my machine, do not even know if VPN is working
AVG Secure VPN icon is not visible on my Windows desktop but is visible on second machine ?
Hi Ian,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you confirm on how long your facing this issue?
We will certainly help you out.
Thank you and keep us updated.
We're sorry to hear that, Ian.
Could you check & mention the program version of your AVG Secure VPN program?
Also, please specify the operating system of your computer.
Awaiting your response.
I think that it has not been there for a long time but I have only just realised that I could see it on my wifes laptop but not on mine and I just assumed that as I was paying for it , it was there somewhere and functional ?
the instructions sent to rectify this I cannot follow on my machine. In my "APPS " I cannot right click as advised on AVG VPN - iot just does nothing and a left click will only permit me to "uninstall " ? so frustrating ?
I need yur guidance to determine the program version of AVG Secure VPN Program please - my subsrciption information does not give me that information
The operating system is Windows 10
Hello Ian,
Thank you for replying.
I apologize for the trouble caused.
Please follow the below instructions to set up a desktop icon.
1. Select the Windows button to open the Start menu.
2. Select All apps.
3. Right-click on the AVG Secure VPN.
4. Select More.
5. Select Open file location.
6. Right-click on the app's icon.
7. Select Create shortcut.
8. Select Yes to confirm.
Please double click on the desktop icon once it is set and check if it opens up.
If it does, then it is working fine and active.
If you have further queries, please feel free to contact us anytime.
We will certainly help you out.
Thank you.
Please clarify whether you refer the desktop icon, Ian.
Thank you for clarifying, Ian.
Please check whether AVG Secure VPN is listed in the programs list installed on your computer.
To check this : Go to control panel - Programs - Programs & features.
I can see VPN - installed 24/11/20 but there is no Desk top icon ? How can I tell if it is operational and how do I creat an Icon on my desk top ?
We're glad to help you, Ian.
To check the version : Open AVG - Menu - About.
For further queries, feel free to write back to us.