Hello, Judith
We will help you with the clarification.
The email address registered with your bank has your current geo-location.
When you use the AVG Secure VPN, your geo-location is changed digitally.
And that is the reason you are not able to access the bank websites with the VPN turned on.
To know more about the VPN, you can click on the below link :
https://support.avg.com/SupportArticleView?urlname=Use-AVG-Secure-VPN
Let us know if you still need the refund.
Since I purchased the VPN component I have had continual problems with accessing my online bank account. When I finally decided that might be the problem and discussed it with 3 bankers, they agreed it could definitely cause problems. Why wasn't I warned of this eventuality, and could I get a refund?
Hello, Judith
We will help you with the clarification.
The email address registered with your bank has your current geo-location.
When you use the AVG Secure VPN, your geo-location is changed digitally.
And that is the reason you are not able to access the bank websites with the VPN turned on.
To know more about the VPN, you can click on the below link :
https://support.avg.com/SupportArticleView?urlname=Use-AVG-Secure-VPN
Let us know if you still need the refund.
We're sorry to know that you've decided to cancel the subscription & get refunded, Judith. However, as requested, we've initiated the refund process & an email confirming the same has been sent to you. For further queries, feel free to write back to us.
Yes, I still need the refund. I have uninstalled the VPN.
Thank you,
Judith Schmieman