VPN is not opening, it says it is experiencing a technical problem (sorry, the connection cannot be

AVG VPN
3

Hello Tammy, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to open and access VPN program. We are glad to help you. 

Please provide the following information to help you better :

1. Let us know your exact physical location from where you are trying to access AVG Secure VPN. 
2. Confirm the version of operating system installed in your devices. 
3. Kindly restart the device once and check whether you can access AVG Secure VPN.
4. If you get any error message, kindly share us the screenshot of it.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

1

VPN is not opening, it says it is experiencing a technical problem (sorry, the connection cannot be established). This is happen both Mac and PC devices. What should I do about this?

2

Hello Tammy, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to open and access VPN program. We are glad to help you. 

Please provide the following information to help you better :

1. Let us know your exact physical location from where you are trying to access AVG Secure VPN. 
2. Confirm the version of operating system installed in your devices. 
3. Kindly restart the device once and check whether you can access AVG Secure VPN.
4. If you get any error message, kindly share us the screenshot of it.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.