VPN is not working!

Hello Juan,

We are sorry for the inconvenience caused.
In order to analyze the root cause of the issue, we recommend to get connected with our expert.
An email instruction has been sent which will help you to get connected with them.
If the email is not found in inbox do check in spam and junk folders.
Thank you.

I have been trying to connect to my VPN for the last 4 days and I'm getting a "VPN RAN INTO A TECHNICAL PROBLEM".
Not able to contact support either! Only to post here in the community!

I got disconnected and It has been impossible for me to download the app again! 
Is there anything I have to do here? Turn off the Antivirus or something else?

Juan, sorry to hear that.
Please revert the follow up email sent by our remote assistance team to proceed furtherq.
Hello Juan,

We are sorry for the inconvenience caused.
In order to analyze the root cause of the issue, we recommend to get connected with our expert.
An email instruction has been sent which will help you to get connected with them.
If the email is not found in inbox do check in spam and junk folders.
Thank you.