Hello Frank.
We're here to help. Could you let us know what is the exact error message that you receive? Did you try to connect to a different location by clicking on 'Change location' on Secure VPN user interface? We could not find any records about your emails to our customer care. Did you write them from the email address you used to contact us here?
thank you for your replys. Have had a one on one with support team and even remote operator could not solve problem so to date i still cannot connect.
I see Jeff Rushing and others are having the same problem. It needs to be sorted.
The desktop message that Jeff sent is exactly what I get.
Cheers Frank
This is a new connection on Windows 10. VPN turns on then says it is reconnecting then comes up with connection error.
I notice a number of clients with same problem, it would appear that you have not nailed the problem yet.
I have tried all the suggestions on this forum, I have also done what SUPPORT AVG suggested but they are no longer responding to my emails
Frank,
We will look into it. Have you tried to connect via Lan connection and checked the status?
Please check and reconnect to our technical team if the issue persists. We will collect logs files and forward the case to our senior team for further assistance.
The message is RECONNECTING then CONNECTION ERROR
Yes have tried all locations.
This was my first contact here.
Others were to AVG SUPPORT
08784223
08795919
All replys come to my email as a noreply email so one connot set up a response
thank you for your replys. Have had a one on one with support team and even remote operator could not solve problem so to date i still cannot connect.
I see Jeff Rushing and others are having the same problem. It needs to be sorted.
The desktop message that Jeff sent is exactly what I get.
Cheers Frank
Yes have tried that 2 times