Hello Luke,
We are sorry for the inconvenience caused.
We request you to confirm us whether you have entered the case number over there in the particular box and completed it until the end.
Also let us know whether you have clicked on "Done" at the end you will get.
If not, please do run the sys info once again and wait until it gets completed and click "Done" which you will get at the end.
We can escalate this case to the concerned team once you get back to us confirming this.
Thank you.
Ok, I have Re Run the diagnosis, I filled in the info and after only pressed "Send Output" then "Done".
Hey,
I am still waiting on a response from the analyses and was wondering how much longer i would have to wait?
Hi,
I can't connect to any vpn locations since last night and a new loading screen has appeared as well since it stopped working which leads to not loading anything?
I tried restarting and re downloading but so far there has been no success. Anyone got any ideas to fix it?
Thanks
Here's the link http://i1324.photobucket.com/albums/u613/KanasutaSkinUp/AVGVPNnotworking_zpsotdn1eh8.png
Hello Luke,
We apologize for the inconvenience caused. We appreciate your efforts in getting this issue fixed. The issue that you are experiencing has been already reported to our developers and they are working on it to fix the issue. In order to assist you better, we request you to provide the screenshot of the AVG Secure VPN window and also run the tool from the below link that collects the Diagnostic Information from AVG.
Here is the link to download the Sysinfo tool: http://www.avg.com/filedir/util/AVG_SysInfo.exe
Please follow the instructions from the below link to take attach a screenshot: http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot
Thank you.
Hello Luke,
We request you to run the sysinfo once again and enter the case number: 04646688 in the particular box and click "Send Output".
You can enter only the case number and email address in the box once you get it.
Once it is done, please do wait until the end where you will get "Done", we request you to click "Done" at the end when you get it.
If you still face any issues in following these steps, please do let us know so that we will send you the email to get connect with our remote experts and escalate it.
Thank you.
Hi Luke, We apologize for the situation. Since, this has affected few more users, the VPN service would be working good at the earliest. We request your patience and cooperation. We will make sure that the product is back to normal very soon. Thank you.
I have followed you're instructions and I looked through the previous posts on the issue I am experiencing and was wondering whether the problem was fixed with help from remote assistence?
Hello Luke,
We would like to inform you that this is a known issue and we have already reported to our developers.
Our developers are already working on it with high priority and it will be fixed in the future upcoming updates.
Thank you.