VPN not listed on my products list

AVG VPN
10

Thank you for your clarification. When can I expect the AVG Secure VPN to appear on my products list?

11

So in that case how can i turn off automatic subscription renewal for AVG Secure VPN Multi-device?

1

I purchased "AVG Internet Security" together with "AVG Secure VPN Multi-device" but cannot find VPN under my products lists on my AVG Account. Want the liberty to change subscription options.

2

So in that case how can i turn off automatic subscription renewal for AVG Secure VPN Multi-device?

3

We will do it on our end, Paul. 

Shall we cancel the auto renewal status of your AVG Secure VPN Multi-device?

7

Hello Paul,

We will be glad to clarify this for you.

We are currently undergoing a major system update, which may prevent certain AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation of newly purchased AVG products. The following products are not currently displayed in your AVG MyAccount:

- AVG AntiTrack
- AVG Secure VPN for Mac
- AVG Secure VPN Multi-device

We hope this clarifies the situation and get back to us if you need any further help.

4

Paul, 
AVG AntiTrack,  AVG Secure VPN for Mac and AVG Secure VPN Multi-device will not be displayed under your AVG My Account -> My Products tab. 
If you would like to add this products into Subscription tab, we request you to submit your feedback with our developers team. 
Open AVG Internet Security -> Menu -> About -> Submit Feedback -> our developers will check and do the best. 
Thank you for your understanding!

5

Hello Candice, 

We understand your concern. 

Your case is being reviewed by our mobile team and they will contact you via e-mail shortly. 

Your patience is highly appreciated. Thank you. 

6

Thank you for your clarification. When can I expect the AVG Secure VPN to appear on my products list?

8

Hi Candice, 

We have replied to your original posts and revert to us to get further help. Also, we would like to add an information that products purchased through Google Playstore won't be visible under AVG MyAccount. For more info, refer this article (https://support.avg.com/SupportArticleView?l=en&urlName=Manage-mobile-subscriptions&supportType=home).
Thank you.

9

I have same problem… Device with installation of pro not showing on my computer on login. 

Bigger problem is that since this is the case now that I don't have a pin for the anti theft and the phone is locked I cannot unlock the phone by logging into pc and simply changing the pin. 

The reset on phone does not work. 
So effectively the avg app has on Christmas day gifted me a useless device. 
No support. 
And I have work to do on the phone for company tomorrow!