VPN not showing up

Thomas,
Upon checking your records, I see that you have got connected with our technical support team and the session got disconnected. They have sent you the email steps to reconnect. I request you to follow the email steps for further assistance.

I already paid for the VPN and it's not showing up anywhere.

Thomas,
Upon checking your records, I see that you have got connected with our technical support team and the session got disconnected. They have sent you the email steps to reconnect. I request you to follow the email steps for further assistance.