Geoff,
I apologize for the inconvenience caused. I see that you have contacted us to get AVG Secure VPN and the case has been escalated to senior team with high priority. They will analyze your issue and get back to you with a resolution as soon as possible. Your patience is much appreciated in this matter.
Using the AVG interface, I paid by PayPal.
The screen advised that the product would automatically install in a 'few' minutes....
After 2-hours I contact AVG support - who took over my machine and performed and took away a scan report - saying they would escalate this to senior engineers..
It is now a day and a half so there must really be a major s/w defect they are trying to overcome.
And having set up a brand new laptop - I note this also exhibits the problem.
Personally I have every confidence in AVG and that they will resolve this issue quickly.
If you have discovered this problem on your PC or Laptop and found a solution - please let me know?
Previous to you offering AVG you promoted HMA.
I consequently used this service.
Your new interface encourages me to use your VPN services.
Because renewal of my HMA is due shortly I decided to opt to join your VPN service.
I trust AVG and this will keep all my internet security under your trusted management.
Consequently, I signed up for your recomended 2-year period.
I have not been contacted by you to explain the progress on fixing 'my' VPN issue.
Consequently, I again contacted your chatline.
I 'tried' to explain to Chatline that the same problem occurs on my 'brand new' Laptop - where you could have investigated on a machine free of 'corruption'. Your chatline were not interested in this and told me that the case had been escalated and I would be contacted shortly…
Last night: it appears that you have interogated my PC - and the AVG interface went into a deep scan. I nots it found viruses - which all my previous AVG products had failed to prevent. I sent the report in and noted that I reconised some of these as valid programs - in the case of Mozilla installed from a trusted supplier.
None of the reported program-associated issues have been loaded on my laptop yet.
With the above, I hope I have explained 'why' and given a valid reason for taking the action to take up the AVG VPN offer and cancel future HMA subscriptions.
Please contact me directly if I can help further - and particularly giving any progress on your solution to 'my' VPN problem?
Kind Regards - Dr. Geoff Porter
Geoff,
I apologize for the inconvenience caused. I see that you have contacted us to get AVG Secure VPN and the case has been escalated to senior team with high priority. They will analyze your issue and get back to you with a resolution as soon as possible. Your patience is much appreciated in this matter.
Geoff, Quote "and sadly cancelled their [AVG] previously promoted HMA product". Any specific reason why you carried out this action???.
AVG Guru