Hello Michael,
We are glad to look into this and help you.
If AVG Secure VPN is unable to establish a connection, try the following troubleshooting steps:
Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
Select a different AVG server location.
Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
Restart your PC and try connecting to AVG Secure VPN again.
Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
Confirm that your subscription is active. Open AVG Secure VPN, and go to ☰ Menu ▸ My subscriptions ▸ Subscriptions on this PC. Ensure Active appears next to AVG Secure VPN.
Also please share us the screenshot of your AVG Secure VPN in order to understand better and resolve it.
For taking a screenshot, please refer this article: https://bit.ly/381QJ3S
Thank you.
Hello Michael,
We are glad to look into this and help you.
If AVG Secure VPN is unable to establish a connection, try the following troubleshooting steps:
Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
Select a different AVG server location.
Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
Restart your PC and try connecting to AVG Secure VPN again.
Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
Confirm that your subscription is active. Open AVG Secure VPN, and go to ☰ Menu ▸ My subscriptions ▸ Subscriptions on this PC. Ensure Active appears next to AVG Secure VPN.
Also please share us the screenshot of your AVG Secure VPN in order to understand better and resolve it.
For taking a screenshot, please refer this article: https://bit.ly/381QJ3S
Thank you.
My VPN seems to have stopped working. When I click on the icon, nothing happens. Been a subscriber for almost a year but nothing like this has occurred before. My subscription is due to renew next month but right now I'm not getting the service I've already paid for.
Many thanks, Sreenu.
I did a restart and the VPN is now functioning again. What a relief!
Best
Michael
We're glad to know that your issue has been fixed.
For further queries or need assistance, feel free to contact us.
Thank you,
Have a great day, stay safe and vigilant!