VPN not working

Hi Larry,

We're glad to help you with this.
From your description, we see that you're experiencing issues while troubleshooting the Secure VPN issue.
In this regard, we'd suggest you to take advantage of our free remote assistance to make this process easier.
An email including the steps to connect with our remote team has been sent to you.
Please follow those steps to get connected & sort this in a timely manner.

My VPN has bee working perfectly but now when I open it, it says "Initializing, please wait...." and it never comes on. I tried to reinstall it but it couldn't delete an existing file ( code 5 ) whatever that means. Does anybody have an idea? Thanks

Hi Larry,

We're glad to help you with this.
From your description, we see that you're experiencing issues while troubleshooting the Secure VPN issue.
In this regard, we'd suggest you to take advantage of our free remote assistance to make this process easier.
An email including the steps to connect with our remote team has been sent to you.
Please follow those steps to get connected & sort this in a timely manner.