Hello Adiela,
We regret for the inconvenience caused.
Please provide us the screenshot of the error message to help you further.
Appreciate your efforts, Adiela.
We regret to inform that VPN traffic is blocked due to local government restrictions in China. This is not an issue from our side.
I purchased this VPN today, followed all the instructions and tried on different devices but it says " Sorry unable to connect.
If I don't have a connection to my WiFi, my VPN will say 'sorry unable to connect.'. On occasion when it doesn't know my current location, it will also refuse to connect.
Thank you for reporting it here. We would like to inform you that the refund of your order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Hello Amanda,
We will look into it.
Have you tried to check this with different location?
Refer this article: https://support.avg.com/SupportArticleView?urlname=AVG-Secure-VPN-FAQ to change the location or try with re-installation steps.
Thank you for your prompt responses. I purchased this VPN because China was on the list when choosing my current location during the purchasing process. I kindly request a full refund as I paid for a year's subsciption and am still within the 30 day refund window. I kindly ask that China be removed from the current location listing during purchasing to prevent others from making the same error.
I thank you for trying your best to help solve this problem.
Hello Adiela,
We regret for the inconvenience caused.
Please provide us the screenshot of the error message to help you further.