VPN on our mobile phones stopping Wi-Fi connection

AVG VPN
5

Hello Pam,
Thank you for contacting AVG Community Support.
We've a specialized mobile team, who'll help you with this issue.
We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest.
Please make a note of this new case number - 19256733
Meanwhile your patience and cooperation is very much appreciated.

Thank you for understanding.

1

Hi, I am unable to get Wi fi on mine or my husband's iPhone. The Wi fi is fine on our laptops and television. It has become worse since I updated my AVG security yesterday and wonder if it is the VPN on our mobiles which is causing it. We need our phones with Wi fi so is it best to just remove the VPN from the phones?  Thanks

2

Thank you for writing us back Pam,
We understand after uninstalling the VPN the internet started working. Our mobile team will get back regarding this issue to you via email as soon as possible.

Thank you for understanding.

3

Hello Pam,
Thank you for contacting AVG Community Support.
We've a specialized mobile team, who'll help you with this issue.
We've created a new case on your behalf and escalated it to them, they'll check and get back to you via email at the earliest.
Please make a note of this new case number - 19256733
Meanwhile your patience and cooperation is very much appreciated.

Thank you for understanding.

4

Hi, Syed, 
Thank you for your quick response.
We have taken the VPN off both of our phones and we are having no problems at all accessing the the internet. Also we were having problems with messages saying "you are currently off line" then another immediately after saying " Your internet has been restored." This also has stopped. So perhaps it is best not to use VPN  on our phones, just on our laptops. 
Thank you