VPN product - my account

Hello Mary,

Let's have a look into this together.

We sent you an e-mail requesting few details and revert to us for further assistance. Reason being that personal/account information cannot be shared in public posts.

If the e-mail is not found in your inbox, do check your spam/junk folders as well.

Thank you.

AVG keeps trying to sell me their VPN when I have already bought it and its working on my Windows 10 laptop. When I access my AVG account its on my products list but the account heading it says we are redecorating and is highlighted in red,  its been like this for ages. I have other AVG products that are not shown on the list.

Hi Mary,

We're glad to help you with this. Upon checking your account, we see that you've active subscriptions of AVG Internet Security, TuneUp, Secure VPN & Driver Updater.

Please let us know if you're receiving the pop up to purchase Secure VPN on the same computer in which it is already installed & activated.

Regarding the message on AVG account, our developers are working on a new design of AVG account. Hence, you're receiving this message. However, this will not impact the functionality of subscriptions.

Would you be so kind to share us the screenshot of entire AVG account page (with email address listed at top) & prompt to purchase Secure VPN for better clarity?

Hello Mary,

Let's have a look into this together.

We sent you an e-mail requesting few details and revert to us for further assistance. Reason being that personal/account information cannot be shared in public posts.

If the e-mail is not found in your inbox, do check your spam/junk folders as well.

Thank you.