VPN purchased, but will not activate

Hello Joe,
I acknowledge your refund request. I have sent you an email, please reply to that email with the requested information to assist you further.
Best regards,
Alok.

Hello Joe,
I acknowledge your refund request. I have sent you an email, please reply to that email with the requested information to assist you further.
Best regards,
Alok.

Purchased VPN product yesterday and still not active today. I'm going to request a refund. Not paying for something I can't use.