Hello Mike,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
Could you please confirm in which device you are facing this issue? Is it Windows PC, Mac OS, Android or iOS devices?
If possible, please share us the screenshot of that AVG program asking for authentication in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3Cr1UDG
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.