Hi Rita,
This isn't the experience we want you to have. Let us update the ticket status.
Upon checking our records, we see that the concerned team is currently investigating on the issue.
As it requires some time for them to analyze the logs collected from your computer, we request you to allow some more time. You'll receive an email from them at the earliest.
Meanwhile, you can try connecting to different network such as wired, mobile hotspot to check if the issue is with a specific network or irrespective of networks.
Thank you for your understanding in advance!
How long should I wait before getting worried after a tech spent over an hour trying to locate problem with AVG VPN that suddenly can not recognize internet service is on? Tech downloaded sysinfo and said it would be turned over to a senior tech as he was unable to help…that was 9.5 hours ago. Should I be worried?
Hi Rita,
This isn't the experience we want you to have. Let us update the ticket status.
Upon checking our records, we see that the concerned team is currently investigating on the issue.
As it requires some time for them to analyze the logs collected from your computer, we request you to allow some more time. You'll receive an email from them at the earliest.
Meanwhile, you can try connecting to different network such as wired, mobile hotspot to check if the issue is with a specific network or irrespective of networks.
Thank you for your understanding in advance!