VPN service not working?

I have just paid for a 12 month VPN service but am still getting a message on my Internet security dashboard saying there are unresolved privacy issues and inviting me to subscribe again when hitting the resolve button. Am I protected or not please and why aren't the identified issues fixed already?

Hello Tracey,

I understand the inconvenience.
Please provide the screenshot of "unresolved privacy issues" window to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.