Hi Jane,
We're glad to look into this & help you.
Please let us know where you're based currently & the location (server) to which you've connected through Secure VPN.
Also, share us the screenshot of the page that reveals your actual location even with Secure VPN enabled.
VPN says will show a different location but checking location online it shows my real address. So it doesn't work?
Jane, could you try connecting to a different server (location) for VPN and check the status?
Hi Jane,
We're glad to look into this & help you.
Please let us know where you're based currently & the location (server) to which you've connected through Secure VPN.
Also, share us the screenshot of the page that reveals your actual location even with Secure VPN enabled.
I don't want a screenshot online of my actual address. I am using San Francisco location for VPN and https://www.where-am-i.net/ is showing my street address in a different city than SF.