Hello Larry.
We'll certainly clarify this.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
We'd request you to change location and connect to different VPN server.
If the issue persists, would you be kind enough to answer below questions to help us determine the root cause?
- On what computer/device operating system are you experiencing this disruption?
- Is your connection to the internet wireless or wired, and is there any difference in reduced bandwidth between one or the other?
- Is this a recent disruption you are experiencing, or has this been ongoing for some time?
- Are you experiencing the same disruption on another household computer/device that is connected to AVG Secure VPN?
- Are you able to connect to a different Internet Service Provider (ISP), and does the disruption continue?
As a further troubleshoot, on the device/computer you are experiencing a disruption, to temporarily disable your Firewall. Let me know how this turns out. I look forward to your clarifying response.
Avg vpn is slowing my Wifi downstream speed by two thirds? How can I get my open connection using my vpn?
Hello Larry.
We'll certainly clarify this.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
We'd request you to change location and connect to different VPN server.
If the issue persists, would you be kind enough to answer below questions to help us determine the root cause?
- On what computer/device operating system are you experiencing this disruption?
- Is your connection to the internet wireless or wired, and is there any difference in reduced bandwidth between one or the other?
- Is this a recent disruption you are experiencing, or has this been ongoing for some time?
- Are you experiencing the same disruption on another household computer/device that is connected to AVG Secure VPN?
- Are you able to connect to a different Internet Service Provider (ISP), and does the disruption continue?
As a further troubleshoot, on the device/computer you are experiencing a disruption, to temporarily disable your Firewall. Let me know how this turns out. I look forward to your clarifying response.