Hello Evelyn,
On checking your account, we could see that you have been charged for the auto renewal of AVG Internet Security 1 computer (1 year) on 2019.4.3
You have been charged for the renewal of AVG Internet Security - Unlimited (1 year subscription), AVG TuneUp - Unlimited (1 year subscription) on 2019.3.29. and AVG Password protection (1 year subscription) on 2019.3.25.
You have an active subscription for the AVG Secure VPN unlimited computers valid till 2021.5.12.
Did you receive the renewal email from AVG?
I received email from customer service listing all my subscriptions with end date and reassurance that all my subscriptions were up to date.
The same day I received an automated notice with wrong subscription date cancelling my VPN cover.
Not the first time this happened despite contacting you and phone calls to you.
Your automated system is a joke.
Will you please correct this or I will cancel all my subscriptions.
Evelyn Haughey
Yes al notifications came from AVG.
Hello Evelyn,
On checking your account, we could see that you have been charged for the auto renewal of AVG Internet Security 1 computer (1 year) on 2019.4.3
You have been charged for the renewal of AVG Internet Security - Unlimited (1 year subscription), AVG TuneUp - Unlimited (1 year subscription) on 2019.3.29. and AVG Password protection (1 year subscription) on 2019.3.25.
You have an active subscription for the AVG Secure VPN unlimited computers valid till 2021.5.12.
Did you receive the renewal email from AVG?
We're sorry for any inconvenience caused. We'd once again like to confirm that you have an active subscription for AVG Secure VPN and it is valid till 12th May 2021. I've sent an email, please forward the email that you received from AVG saying about cancellation of VPN cover. We'll be glad to look into it and clarify. Please check your inbox and spam box as well.