Hello Stephen,
We'd be glad to clarify this for you.
It looks like the activation is not successfully synchronized in the program and hence you are facing this issue. Please refer here for the activation instructions and use your AVG MyAccount credentials to activate it.
Revert to us if you need any further help.
I bought a 2 year subscription on 30th July 2018 order number 9740551610. It has just stopped allowing me to turn it on, i.e. it is asking for a further subscription. Please clarify.
Hello Stephen,
We'd be glad to clarify this for you.
It looks like the activation is not successfully synchronized in the program and hence you are facing this issue. Please refer here for the activation instructions and use your AVG MyAccount credentials to activate it.
Revert to us if you need any further help.