VPN trial not working

I have tried to sign up to the free 60 day VPN trial, however it is not working. I have received an email telling me it is done and they have even taken $0.99 from my credit card but no VPN. WHat is happening? 

Hello Morgan,

I understand the inconvenience.
Please provide the (screenshot) of AVG Secure VPN window to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.