VPN & TuneUp out of service

AVG VPN
6

Hi,

I also get this email when i try to send u response, tried for several times. pls advise which email address should i reply to on.

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NO_REPLY <no_reply+noreply@avast.com>
Mon 7/6/2020 11:34 AM
This is an automatic reply - please do not reply to this mail.

If you are receiving this message after replying to an AVG email, we were not able to identify your email properly. Please reply to the original AVG email without editing the subject line so that we can process your request.

If you still need assistance, please visit AVG Support Center at www.avg.com/support or, in case you are a business customer, directly at http://www.avg.com/customer-support-business.
Thank you,
Your AVG Team
----------------------------

 


Regards,
Mustafa
5

Hello Mustafa,

We apologize for the inconvenience caused.
Let's find why is this happening and we will help you accordingly 
Do you get the error message when you open the application or when you perform any action?
Kindly share us the screenshot of the error message in both the applications.
You can refer this link for the steps to capture a screenshot : https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot

1

Dears,

This morning both secure VPN & TuneUp give error msg that the services are not responding.

Kindly advise.
Mustafa

3

Hi,

I also get this email when i try to send u response, tried for several times. pls advise which email address should i reply to on.

------

NO_REPLY <no_reply+noreply@avast.com>
Mon 7/6/2020 11:34 AM
This is an automatic reply - please do not reply to this mail.

If you are receiving this message after replying to an AVG email, we were not able to identify your email properly. Please reply to the original AVG email without editing the subject line so that we can process your request.

If you still need assistance, please visit AVG Support Center at www.avg.com/support or, in case you are a business customer, directly at http://www.avg.com/customer-support-business.
Thank you,
Your AVG Team
----------------------------

 


Regards,
Mustafa
4

Thank you for providing the screenshot, Mustafa.
In order to get further assistance, please follow the email steps sent by Rakshith earlier.
If the email is not found in inbox do check in spam and junk folders.

2

It is an automated email, so you can not reply to that.
Regarding your issue we'd suggest you to take advantage of our free remote assistance to investigate further on this, by following the steps in the email that has been sent to you.