Vpn using wrong location

My bank has contacted me wanting to know if I had been online to do online banking I said I had. she says that it is showing her that i was in brazil. My vpn is set to come from chicago. has anyone else had this problem and if so what can I do to redirect it to the right location. my computer avg app says it is coming out of chicago  but I guess it is not

I will help you with the necessary information.

Websites often attempt to identify the location of visitors using their IP address, a process called IP geolocation. IP geolocation uses a database that pairs IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

* AVG does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
* The website may be using an outdated version of the geolocation database.
* In certain locations, we rent dedicated servers to ensure AVG Secure VPN and the IP geolocation databases are updated by the server provider on AVG's behalf. Because AVG is a Czech company, these providers may indicate the location as Czech Republic.

We request you to change to the nearby location from AVG Secure VPN and check if it shows the correct location from a nearby server.

I will help you with the necessary information.

Websites often attempt to identify the location of visitors using their IP address, a process called IP geolocation. IP geolocation uses a database that pairs IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

* AVG does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
* The website may be using an outdated version of the geolocation database.
* In certain locations, we rent dedicated servers to ensure AVG Secure VPN and the IP geolocation databases are updated by the server provider on AVG's behalf. Because AVG is a Czech company, these providers may indicate the location as Czech Republic.

We request you to change to the nearby location from AVG Secure VPN and check if it shows the correct location from a nearby server.