Hi Malcolm,
We'll certainly help with your concern.
To check this further, I have sent an email requesting more information for further assistance.
Please check and respond to the email.
I have entered the activation key and it says "Sorry something went wrong can someone please help me?
Malcolm, we have not received the email from your end.
Please check if you have replied to it.
If not, please resend the same email again.
I have responded to the email. What happens now?