Vpn will not connect

User-added image

Hello Nigel,

In light of the current circumstances concerning COVID-19 outbreak, there was a delay. We are operational now.
We would like to know whether the error appears when you try to turn on AVG Secure VPN?
Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

when i try to connect it says that there is no internet connection, but there is.

User-added image

Hello Nigel,

In light of the current circumstances concerning COVID-19 outbreak, there was a delay. We are operational now.
We would like to know whether the error appears when you try to turn on AVG Secure VPN?
Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.